Refunds and Returns Policy
Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing). It is highly recommended to select Shipping with Tracking.
- you received the wrong item
- you do not want the product you have received. You must return the item at your expense within 7 Days of reception and the item must be unused. Once the supplier has approved the refund, then a credit will automatically be applied to your original method of payment, within 14 days. If the supplier does not approve the refund, no refund will be issued.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 7 days after reception of the item(s). You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorize you to do so.
Exchanges
Due to the nature of the product we sell. We cannot accept any exchanges at the moment.
Shipping
We are proud to offer international shipping services using various mail suppliers. The shipping options for each product will appear once an address is entered during checkout.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are general estimates. Once you enter an address during checkout you will get more precise shipping time.
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
Max delivery time - 45 business days. This doesn’t include our 2-5 day processing time.
TRACKING INFORMATION
You will receive an email once your order is shipped. If you selected a shipping option that provides tracking you will receive the order email with the tracking number. Note that sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if the products are on the same order.
If you have any other questions, please contact us and we will do our best to help you out.
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